Unified Communications as a Service is growing at a rapid rate. It is not a single service or product but a combination of technologies that create a smooth communication experience for employees and customers. A good unified communications strategy removes any barriers that may affect communication within organizations. Here are reasons how your business can benefit from a unified communication strategy:
A unified communication strategy lets your workforce access features like video chats or web conferencing, as they are hosted in a cloud. This, in turn, improves the team’s productivity as they don’t have to struggle to communicate with each other. Your IT team’s productivity also improves with a unified communication strategy. Setting up and updating new team members’ work devices, and applying application patches can take up your IT team’s time and resources from other important projects. But with a unified communication strategy, all of these aspects are taken care of by the service provider and not your IT team, giving them more time to work on other projects.
Helps With Emergency Planning
Several businesses required some unified emergency notification system. The idea is to make it possible for emergency messages to be shared with all parties that are impacted. Such a system should accommodate two-way messaging and should be able to distribute messages to different devices in various locations. With a unified communication strategy, emergency planning becomes easy for companies, and they can communicate better with their employees.
Helps Companies Prepare For Mobile Workforces
Reliability and mobility are essential for companies that want to adapt to the modern workforce. Most companies today have several branches in different locations and also mobile offices. It becomes necessary for employees to stay productive while traveling to these locations as well. When you use a unified communication strategy, it provides you with advanced features located in the cloud. These features can be accessed through an internet connection. This gives companies the flexibility to set up a mobile workforce. Your employees will no longer have to be at their desks to answer a work call. Instead, they can take the call from the device they are currently using, no matter where they are. For instance, they can answer their desk phones using their mobiles. Similarly, they can make outgoing calls from their mobiles, making it look like it is coming from the desk phone.
Unified communication reduces the number of vendors that your organization has to manage. It gives you just one vendor who will provide all the services and features you need for strong communication among your employees. It also reduces the upfront capital expense of an in-house communication system, letting your business shift to an ongoing operating cost model.
Improves Collaboration Among Team Members
When your employees work in teams, effective communication becomes important. With employees located across different locations, teams hardly get to meet each other in person. In such situations, they can rely on team chats and file-sharing apps to communicate. Unified communication enables teams to collaborate in real-time, irrespective of location. They can also add or remove users from conversations when necessary.
Strengthens IT Security
Good IT security forms the core of unified communication. This is because it integrates all apps into a single platform. Since all applications work in collaboration, communication is effortless as the platform doesn’t require authentication of every use. It also enables your IT team to apply a standard set of security policies across all applications. Tasks like compliance updates and security patches also become less complicated because each application no longer has its own set of parameters and protocols that need separate attention. Another benefit of a unified communications strategy is lesser dependence on consumer-grade applications. These applications create new security risks as they are deployed outside the purview of your IT team. But since all your applications will work without any glitches on a common platform, your employees will not have to download individual applications from the cloud.
Increases Efficiency With AI
A unified communication strategy works great with artificial intelligence. While the unified communication works seamlessly on a unified platform, AI takes the strategy to a higher level. Artificial intelligence capabilities are driven by engines like natural language processing and machine learning that bring multiple efficiencies to unified communication systems. Features related to automation enable accurate and quick manual task completions and free up employees to collaborate easily. Workflow automation, like the real-time transcription of meetings, is another significant enhancement that AI adds to unified communication.
Connects Remote Employees
A unified communications strategy helps companies connect remote employees. Remote work has been steadily rising, and now, with the current situation, there has been a sharp increase in the number of people working from remote locations. The growing use of smartphones and other mobile devices has also contributed to this increase. This growth in remote work has pushed companies to adopt technologies that support a decentralized workplace. This is where unified communications have played an important role. Team members who work from different locations require a consistent set of tools to work effectively. While remote workers can use several applications and tools, with unified communications, they will all have the same experience, similar to that of the office, making it easier to communicate and collaborate.
Improves Customer Experience
Customers who cannot communicate with you with ease get frustrated and ultimately switch to a competitor. A unified communication strategy will ensure that you don’t miss a single call or message from a customer. The information that your call center gets should also be synced with different departments that work with your end customers. Siloed communication within organizations is no longer effective. Unified communications let you create a consistent and positive experience for the customer, irrespective of the department they initially interact with.
Visit https://www.cleod9.net/ if you are looking for a cloud-based, unified communication platform for your company. Our platform gives you the freedom to communicate from any location or device.
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